Privacy Policy

Privacy Policy

Effective Date: September 4, 2026  ·  Last Updated: September 4, 2026

1. Introduction

Power Circle Group ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you opt in to receive SMS text messages from us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following categories:

Personal Information: Name, email address, phone number, mailing address, appointment details, and any other information you voluntarily provide to us.

Contact Information: Mobile phone numbers, email addresses, and communication preferences you provide when opting in to receive SMS messages.

Communication Preferences: Your consent to receive SMS messages, marketing communications, and your opt-in status.

Technical and Device Information: Information about your device, browser type, operating system, IP address, and cookies (see Section 6 for details).

Transaction Information: Payment details and transaction history when applicable.

3. How We Use Your Information

We use the information we collect for the following purposes:

Sending appointment reminders and transactional SMS messages related to your service or purchases.

Providing customer care, support, and responding to your inquiries.

Delivering promotional offers and marketing updates (only to those who have opted in).

Processing payments and managing billing.

Improving our services, products, and user experience.

Complying with legal obligations and enforcing our agreements.

Analyzing trends and generating insights to better serve our customers.

4. SMS/Text Messaging

Opt-In Consent: By opting in to receive SMS messages from Power Circle Group, you are providing express written consent to receive text messages at the mobile phone number you provide. You can opt in by texting a keyword to our short code, visiting our website, or contacting us directly.

Types of SMS Communications: You may receive the following types of SMS messages:

Transactional Messages: Appointment reminders, booking confirmations, and customer care and support messages related to your account or service.

Marketing Messages: Promotional offers and marketing updates about our products and services.

Message Frequency: Message frequency may vary, and will not exceed 10 messages per month.

Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details about your plan's text messaging rates.

Opt-Out Instructions: You can cancel the SMS service at any time by texting STOP. After you send 'STOP', we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help and Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at crc@thepowercirclegroup.com.

Third-Party Information Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements and strict data protection standards.

Service Providers: We may share your information with the following categories of service providers:

CRM and Communications Provider: We process your information through our CRM and communications provider to deliver SMS messages, voice calls, emails, and manage customer communications on our behalf. This provider acts as a processor and is bound by confidentiality obligations.

Payment Processor: When you make a payment, payment-related information is shared with our payment processor to securely process your transaction.

These service providers are contractually obligated to use your information only to provide services to us and are not permitted to use your information for any other purpose.

Legal Compliance: We may disclose your information if required by law or if we reasonably believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our terms and conditions, protect our rights, or protect the safety of our customers and the public.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us recognize you, remember your preferences, and understand how you interact with our website.

Types of Cookies:

Essential Cookies: Required for the website to function properly.

Performance Cookies: Help us understand how visitors use our website.

Functional Cookies: Remember your preferences and settings.

Most web browsers allow you to control cookies through their settings. If you choose to disable cookies, some features of our website may not function properly.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the context and our legal obligations.

When you opt out of SMS messages, we retain your phone number and opt-out status to ensure you do not receive further communications and to comply with regulatory requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

California Consumer Privacy Act (CCPA): If you are a California resident, you may have the right to:

Know what personal information we collect, use, and share.

Request deletion of personal information collected from you.

Opt out of the sale or sharing of your personal information.

Non-discrimination for exercising your rights under CCPA.

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