Privacy Policy

Power Circle Group ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you subscribe to our SMS messaging service, visit our website at https://thepowercirclegroup.com/, or contact us for customer support.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number (including mobile number for SMS services)
• Mailing address
• Appointment details and scheduling information
• Customer service inquiries and support requests

Communication Preferences and SMS Opt-In Data

When you opt in to receive SMS messages from us, we collect and maintain:

• Your mobile phone number
• Your consent and opt-in records
• Your communication preferences (e.g., message types and frequency you wish to receive)
• Records of SMS messages sent to and received from you

Technical and Cookie Data

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring URL
• Device information

Power Circle Group uses the information we collect for a variety of business purposes, including:

• Delivering appointment reminders via SMS
• Providing customer care, support, and responding to your inquiries
• Sending promotional offers and marketing updates (only to users who have opted in)
• Processing payments and billing inquiries
• Personalizing your experience and improving our services
• Complying with legal obligations and enforcing our terms of service
• Analyzing usage trends to optimize our website and services
• Fraud prevention and security purposes

Types of SMS Communications

By opting in to our SMS service, you may receive the following types of messages:

• Transactional Messages: Appointment reminders, confirmation codes, and account notifications
• Customer Care and Support: Responses to customer inquiries, troubleshooting assistance, and service updates
• Marketing and Promotional: Promotional offers, updates, and marketing messages (only if you have opted in to receive marketing communications)

Message Frequency

Message frequency may vary, and will not exceed 10 messages per month.

Message and Data Rates

Message and data rates may apply.

Opt-Out Instructions

You can cancel the SMS service at any time by texting STOP. After you send 'STOP', we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at crc@thepowercirclegroup.com.

Privacy of SMS Opt-In Data

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Power Circle Group does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers and Subcontractors

We may share your information with trusted service providers who assist us in operating our website and delivering our services on our behalf. These include:

• CRM and Communications Provider: We use a customer relationship management platform and communications provider to process your information on our behalf to deliver SMS messages, voice calls, emails, and manage customer communications.
• Payment Processor: We use a payment processor to securely process payments and billing inquiries.

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

Legal Compliance and Safety

We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, and legal processes
• Protect the rights, privacy, safety, or property of Power Circle Group, our users, or the public
• Detect, investigate, and prevent fraud, security breaches, and other illegal activities

Our website may use cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze usage patterns. Cookies are small text files stored on your device that help us recognize you on future visits.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use certain features of our website.

We may also use web beacons, pixels, and similar technologies to track how you interact with our website and services for analytics and improvement purposes.

Power Circle Group retains your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with applicable legal and regulatory obligations.

When you opt out of SMS communications or close your account, we will retain your information as required by law and for legitimate business purposes, such as fraud prevention, maintaining business records, and resolving disputes. If you wish to request deletion of your data, please contact us using the information provided in Section 12.

General Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of certain uses and disclosures
• The right to data portability (where applicable)

California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information collected from you (with certain exceptions)
• Opt-out of the sharing or sale of your personal information
• Non-discrimination for exercising your CCPA rights

European Union Residents (GDPR)

If you are located in the European Union or United Kingdom, the General Data Protection Regulation (GDPR) provides you with additional rights, including:

• The right to access, correct, and delete your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with your local supervisory authority

How to Exercise Your Rights

To exercise any of these rights, please submit a written request to us at crc@thepowercirclegroup.com or by mail to the address provided in Section 12. We will respond to your request within the timeframe required by applicable law. Please note that we may require verification of your identity before processing your request.

SMS Opt-Out

You have the right to opt out of receiving SMS messages from us at any time by texting STOP or by contacting us directly using the information in Section 12.

Power Circle Group takes the security of your personal information seriously. We implement appropriate technical, administrative, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using industry-standard security measures, we cannot guarantee absolute security. You use our services at your own risk, and we encourage you to take steps to protect your own privacy, such as using strong passwords and not sharing sensitive information over unsecured networks.

Power Circle Group does not knowingly collect, use, or disclose personal information from children under the age of 13. Our services are not directed to, and we do not intend to collect information from, minors under 13 years of age.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly and terminate the child's account. If you believe that we have collected information from a child under 13, please contact us immediately at crc@thepowercirclegroup.com.

Power Circle Group may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes to this Privacy Policy, we will notify you by updating the "Last Updated" date at the top of this document and, where required, by posting a notice on our website or sending you an email notification.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy, contact us using the details below.